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Privacy & Cookie Policy

PRIVACY AND COOKIE POLICY

PRIVACY

This website is owned and maintained by:

Brass Castle Brewery Ltd, 10A Yorkersgate, Malton, YO17 7AB.

We are responsible for the collection and proper management of any personal information you give to us. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Notice.

We value your privacy and would like to explain our privacy policy to you. Some of the information that follows is quite turgid, but it’s important that you read and understand it.  It explains how Brass Castle Brewery will collect and use your personal information.

How does Brass Castle Brewery collect your personal information?

We may collect your personal information through some of the following ways:

  • When you register or use the brasscastle.co.uk website
  • When you contact Brass Castle Brewery by telephone or email.
  • When you enter any prize draws or promotions run by Brass Castle Brewery.
  • When completing any surveys that we send to you for research purposes (although you are under no obligation to complete these).
  • When completing any forms for transactional, employment or other purposes.

What sort of personal information will Brass Castle Brewery collect about you?

In addition to personal details such as your name, date of birth, address, email and telephone number, Brass Castle Brewery may also collect some of the following personal information about you:

  • Details of transactions you make from Brass Castle Brewery (whether venue or via the Website).
  • Details of your visits to the Website.
  • Details of when you contact Brass Castle Brewery by email, post or telephone. Please note that we my keep a record of that correspondence.
  • Any other information from which we can identify you (or which is available on public registers).

What does Brass Castle Brewery use your personal information for?

We will treat all your personal information as private and confidential (although we reserve the right to disclose this information in certain circumstances, as set out below).

We confirm that any personal information that you provide to us will be held securely and in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679.  We will use and process your personal information in accordance with the Data Protection Act 1998, as amended from time to time, as well as any other relevant data protection or privacy legislation.  The types of uses we will make of your personal information shall include the following:

  • The process of any orders that you make via our website or venue (please note that your details may need to be passed to a third party in order for them to supply or deliver the product or service that you ordered and we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc).
  • The process of payments and prevention of fraudulent transactions (we may retain your details for these purposes for a reasonable period of time and we may pass your details to a third party to carry out these functions).
  • With your consent, we will retain your personal information, preferences and details of your transactions in order to keep you informed by email, post, mobile messaging, telephone and/or through other digital means including social media platforms, about products and services (including special offers, discounts, promotions, events, competitions and so on) offered by Brass Castle Brewery.  Please note that we do not pass your details to any third parties for marketing purposes.
  • The improvement of website content and appearance, to ensure that content is presented in the most effective manner for you.
  • The process of a job application (we may retain a record of your information for a reasonable period of time following the end of our recruitment selection process, for administration purposes).
  • The administration of any prize draws or competitions run by Brass Castle Brewery. Please refer to the specific terms & conditions for each prize draw or competition.
  • Carry out assessment and analysis (for example market, customer and product analysis) to enable us to review, develop and improve the products or services which we offer.
  • The enforcement or application of our terms and conditions and other agreements; or to protect the rights, property, or safety of Brass Castle Brewery, our customers or others.  This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.  You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information or any other information we obtain about you, we are entitled do so.

You agree that you do not object to us using your personal information for any of the purposes outlined in this privacy policy; and you confirm that you do not and will not consider any of these purposes as a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

In circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes.  Calls may also be monitored without your consent for the following circumstances: to provide evidence of a business transaction; to prevent or detect a crime; to investigate the unauthorised use of a telecom system; to ensure that a business complies with regulatory procedures; to see that quality standards or targets are being met; in the interests of national security; and to secure the effective operation of the telecom system.

We will not keep your personal information processed by us for any purpose or purposes for longer than is necessary for that purpose or for those purposes.  We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.

Our website may contain links to other websites. This privacy notice only applies to this website and to Brass Castle Brewery so when you link to other websites you should read their own privacy policies.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

Your rights:

Under data protection legislation you have the right to access information held about you.  You have the right to ask us at any time:

  • to confirm whether we hold any of your personal data;
  • to send you a copy of any personal data that we hold about you;
  • to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;
  • to delete (to the extent possible) any of your personal data, where we are required by law to do so;
  • to stop processing your personal data, where we are required by law to do so;
  • to let you have a portable copy of the personal data we hold about you, where we are required by law to do so;
  • to stop processing any of your personal data that we process on the basis of our legitimate interests; and
  • to stop sending you marketing material. However please note that we may continue to send you service-related (i.e. non-marketing) communications.

Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent.

If you wish to exercise any of these rights, or if you wish to object to our use of your personal information, please write to us at the address given above, or email us at sales@brasscastlebrewery.co.uk.  Similarly, if you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please send an email to sales@brasscastlebrewery.co.uk or contact us at the address above and/or by telephoning 01653 698683 

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • you can click onto the “unsubscribe” link in any communication that we send to you by email. The link is located in the footer of each email we send through Mail Chimp. This will automatically unsubscribe you from that type of communication.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to, emailing or telephoning us using the contact methods indicated above. 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, then please write to, telephone or email us as soon as possible.  We will promptly correct any information found to be incorrect.

 

COOKIES

Cookies make your brasscastle.co.uk experience more enjoyable.  We know that you love to share the great content we have on the brasscastle.co.uk. website.  Please be aware that social networking sites, like Facebook and Twitter, might send cookies. We do not control the setting of these third-party cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

For the exhaustive list of cookies we collect see the List of cookies we collect section.

Managing the use of Cookies

The following links provide instructions on managing the use of cookies, instructions are provided for different browsers.

More information on cookies can be found at the AboutCookies.org website.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used.  This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.  We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Please check back frequently to see any updates or changes to our privacy and cookies policy.

For any questions regarding this policy, please contact us at the address, email address or telephone number above.

If you are dissatisfied with our handling of any complaint you also have the right to raise concerns with The UK Information Commissioner:  https://ico.org.uk

 

 

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.